A 22-year-old Kilgetty man has demanded an apology from Arriva Trains Wales for poor train services which have frequently left him unable to get to work.

Ben Large depends on public transport to get to Pembroke School where he works as a cover supervisor. Since October he has missed a morning's work on five separate occasions due to the train not turning up.

Ben has never needed to own a car and has only found the train system to be problematic after returning to Pembrokeshire.

He said: "I have personally incurred a loss of earnings because of failures in the system where the promised alternative transport is either ridiculously late or non-existent.

"What's laughable about it is that they've now raised their fares."

He added: "It's disgusting coming from a public service, especially when the Government is trying to persuade everyone to go green'. How can we when we can't rely on the train service?"

A spokesman for Arriva Trains Wales said: "We apologise for any inconvenience caused to Mr Large. Our performance overall has gone up this year to 90%."

"We do encounter occasional problems due to bad weather but these are true of most forms of transport during the winter period."

She added: "Providing buses as alternative transport when trains are cancelled is often a logistical problem at that particular time because it coincides with the morning school run."